Click if you have forgotten your ID or password

Forgot your ID

Please have your login ID and email address registered at the time of membership registration ready.
Please contact us here.

06-6231-6671 Available in weekdays 9: 00~16: 00 in Japan time excluding weekends and holidays

Forgot your password?

Please enter the login ID you registered when creating your account.
A password reset URL will be sent to your registered email address.

If the registered e-mail address cannot be used due to reasons such as address changes, the password cannot be reissued because the identity cannot be verified. In that case, please register as a new member.

The password will be reset at the same time you request to reset the password, You will not be able to log in until the resetting is completed, so please be sure to set the password after receiving the e-mail.